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Return/Exchange Policy/Troubleshooting
ALL SALES ARE FINAL. In case of defect, you must call TASER at 800 418 9283 in order to receive a Return Material Authorization (“RMA”) number prior to returning any item. Any returned items must be packed in original TASER packaging. Used or expended cartridges and shipping charges are non-refundable

Freight
All orders are shipped via Fed Ex or UPS.
Regulations and Restrictions
The following states regulate the sale and use of TASER branded products:
Check local laws in your area.
State

Connecticut
Florida
Hawaii
Illinois
Indiana
Massachusetts
Michigan
New Jersey
New York
North Carolina
North Dakota
Rhode Island
Washington
Wisconsin

 Law Enforcement Use

Legal
Legal
Legal
Legal
Legal
Prohibited
Legal
Prohibited
Legal
Legal
Legal
Legal
Legal
Legal

 Consumer Use

Legal, subject to restrictions
Legal, subject to restrictions
Prohibited
Legal, subject to restrictions
Legal, subject to restrictions
Prohibited
Prohibited
Prohibited
Prohibited
Legal, subject to restrictions
Legal, subject to restrictions
Prohibited
Legal, subject to restrictions
Prohibited
The following cities and counties also regulate TASER branded Products:
City or County Law Enforcement Use
Consumer Use

Annapolis
Baltimore
Howard County, MD
Lynn County, OH
New York City
Philadelphia
Washington, D.C.

Law Enforcement Use

Legal
Legal
Legal
Legal
Legal
Legal
Legal

 Consumer Use

Prohibited
Prohibited
Prohibited
Legal, subject to restrictions
Prohibited
Prohibited
Prohibited

Shipping the TASER branded products out of the United States is restricted by federal law and neither the TASER branded products nor its technology can be exported without a validated export license issued by the Department of Commerce.
Limited Warranty
(a) TASER International, Inc. (“TASER”) warranties are detailed in the user manuals.

Please note, C2 units returned to TASER International for repair after the expiration of the weapon's factory warranty will be subject to a fee.

For Customer Support: Trouble Shooting / Claimed Defective Units
https://support.taser.com/troubleshooting/Consumer-Support.aspx